Compare VAM2 Service Options

Different types of service options to match the different demands of small enterprises and heavy user.   

  Platinum Gold Silver
General      
Suitable for the following number of licensed user 1 to unlimited user 1 to 50 user 1 to 20 user
Web support ticket system access 365 / 24 / 7 priority support 365 / 24 / 7 priority support 365 / 24 / 7
Support hotline access 365 / 24 / 7 priority support 365 / 24 / 7 priority support Not available
Free webinar exclusively organised for the client 4 per year 2 per year Separate booking
Training for customer helpdesk establishment At customers location At customers location Not available
Response      
Target response time Priority 1 (urgent) 10 min.  30 min. 30 min.
Target response time  Priority 2 (high) 30 min. 60 min. 60 min.
Target response time  Priority 3 (moderate) 60 min. 180 min. 180 min.
Target response time  Priority 4 (low) 120 min. 600 min. 900 min.
Escalation steps (see detailed pdf) 3 steps to CEO in 120 min. 3 steps to CEO in 240 min. 3 steps to CEO in 600 min.
Updates      
Updates for VAM2 All updates included All updates included All updates included
Guided update support Included  Included  Self performed
Updates provision Via weblink and hard copy Via weblink and hard copy Via weblink 

 

Detailed plans as pdf document downloads:

 

 Learn more...

 

Learn more... 

 

Learn more... 

Press on the medals to download the detailed description of your preferred service and support plan as pdf file.